Hospitality with Pankaj - Classification of hotel

Classification of Hotels

The hotel industry is diverse and specialized that each hotel has to have a unique selling proposition to survive in the business and also make profit. Every hotel tries to establish itself as unique, offering best services to its guests. The classification of hotels helps tourists select a hotel that meets their requirements.

Need for classification

Lends uniformity in services and sets general standards of a hotel.
Provides an idea regarding the range and type of hotels available within a geographical location
Acts as a measure of control over hotels with respect to the quality of services offered in each category.

On the basis of the following criteria: -

1. Star System/Standard Classification

2. Size / Number of Rooms.

3. Location.

4. Length of Stay.

5. Levels of Service.

6. Basis of Ownership

7. Based on Target Market

8. Basis of Clientele.

9. Based On Theme

1. STAR SYSTEM/ STANDARD CLASSIFICATION

In India the classification of hotels is done by a central government committee called the HOTEL RESTAURANT APPROVAL AND CLASSIFICATION COMMITTEE(HRACC), which inspects and assesses the hotels based on the facilities and services offered. Star categories are:

One-star Hotels- these properties are generally small and independently owned with a family atmosphere, for example, lunch may not be served in room and may not have a bath/ showerattached. However, cleanliness standards are to be maintained

Two-star Hotels will typically be small to medium-sized and offer more extensive facilities than one star hotels. Reception and other staff will have some professional presentations.

Three-star Hotels-At This level, Hotels are usually of a size to support higher staffing levels as well as a significantly higher quality and range of facilities. room dial, room service, bath and shower facility are essential.

Four Star Hotels—There is an Increase in the degree of luxury as well as quality in the furnishings, décor, and equipment in every area of the hotel laundry, porter service 24 hr room service are included with the above facilities. There will be a higher staff-to-guest ratio.

Five-Star Hotels- Hotels offer spacious and luxurious accommodations through the hotel, matching the best of international standards. The staff will be knowledgeable, helpful and well-versed in all aspects of customer care, combining efficiency with courtesy.

2. Heritage Hotels

Heritage hotels are properties set in small forts, palaces, or havelis, the mansions of erstwhile royal and aristocratic

families. They have added a new dimension to cultural tourism.

They are of following three

types:

Heritage: This category covers hotels in residences, havelis, hunting lodges, castles, or forts and palaces built between 1935 and 1950.

Heritage Classic: This category covers hotels in residences, havelis, hunting lodges, castles, or forts and palaces built before 1935 but after 1920.

Heritage Grand: This category covers hotels in residences,havelis, hunting lodges,

LOCATION: -

The following are the various types of hotels on the basis of location: -

(A) Down Town Hotels: -

These hotels are located in the heart of the city & are very near to the shopping complexes, markets, business centers,government offices & amusement parks.These hotels normally provide a wide selection of rooms & offer many types of services. They mostly cater to the business men, tour groups, individual tourists & small conference groups.Example : - MARIGOLD HOTEL (HYD), THE TAJ (MUMBAI)

(B) Suburban Hotels: -

These hotels are located on the outskirts of the city. Modest services are provided. They provide extensive accommodation & food & beverage facilities & have big conference rooms, which provide a wide range of conference & seminar equipment. As many corporate & business groups prefer these hotels due to their calm & peaceful surroundings, such type of hotels is expensive. Example : - JAYPEE PALACE {AGRA}, NOVOTEL AIRPORT-HICC {HYDERABAD}.

These hotels are located in the close vicinity of the airport. They normally cater to the airline passenger & crew members. They provide with transportation facilities for pick-up & drop. They have well attended restaurants, coffee shop & bar. The guest stay is for a very short duration. Example: - AIRPORT ASHOKA {KOLKATA}, AIRPORT CENTER {NEW DELHI}.

(D) Motels: -

These hotels are located besides the highways & are designed to serve the needs of the motorists. The term motel is derived from the word “motor”, which provides service facilities for the vehicles & food & accommodation for the travelers at a low cost. They must provide garage & car parking facilities. Only the basic facilities are prevalent in such type.Example: KTDC,Kerela

(E) Floating Hotels: -

These types of hotels are located on the surface of water such as the sea/lake. Such hotels provide exclusive & exotic atmosphere. They provide wonderful experience to the tourists.Example: The Floatel in Kolkata

(F) Boatels:

As name implies these hotels are established on luxury liners or ship. In cruise ships, rooms are generally small and all furniture is fixed down.Example-STAR CRUISE LINES

(G)RESORTS: -

These hotels are located in exotic locations such as beach, hill stations, forests; islands & spas. People visit these places for scenic beauty & for relaxation. Creativity is critical to the success of the hotel. As the guest stay for longer durations it is to have interesting, entertaining menus. The business is dependent on season & for this reason there are“off-season” & “full-season” room rates. These hotels have informal & homely atmosphere.Recreational facilities like gulf, horse riding, tennis,boating, fishing & water sports are popular. Theguest room may be spread out over a vast area in the form of cottages. The staff is required to be very friendly & provide with a relaxed service.Example: - BHAVANI ISLAND{VIJAYWADA}. HOTEL HARITA (Telangana tourism)

(H) Rotels

These novel variants are hotel on weel. Our very own "Palace on Wheels" and "Deccan Odyssey" are trains providing a luxurious hotel atmosphere. Their interior is done like hotel room. They are normally used by small group of travelers.Example: Palace on wheels

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