Bomb Threat emergency situation.
Fire Threat emergency situation.
Death of an In-house Guests in the hotel.
Accident emergency situation.
Lost and Found.
Theft emergency situation.
Illness and Epidemics emergency situation.
Vandalism.
Damage to property by the guest.
Handling drunken guest.
Any situation that poses an immediate risk to life, health, property or environment is called an emergency. Emergencies cannot be anticipated. It can occur at any time due to a number of reasons. Eg: bomb blast, fire, etc. Safety should be the first priority when handling emergency cases. Hence, the hotels must ensure reasonable care for guest and employee safety.
This module will help the student to understand the various emergency situations arising in a hospitality industry and will help to plan a well thought emergency action plan prior to any unexpected situations
Fire
Fire is the most common emergency situation which could break in the hotel at any point in time. The most probable reason for a fire break in the hotels can be a kitchen or faulty wirings in the hotel. The concerned staff should be immediately informed and fire brigade should be informed immediately.
Do not panic, If the hotel staff is well versed with the fire fighting equipment then immediately fire extinguisher should be used. The supply of electricity and gas should be immediately turned off whenever any news regarding fire comes to the hotel.
Key Steps:
Evacuation: Direct all guests and staff to evacuate the building using the nearest exits. Avoid elevators.
Alarm System: Activate the fire alarm system to alert all occupants.
Notify Authorities: Call the fire department immediately.
Containment: If possible, close doors to contain the fire. Use fire extinguishers only if trained and the fire is small.
Follow Protocol: Adhere to the hotel’s fire safety plan and procedures.
Bomb Threat
