Introduction of Front Office  

The Front Office is often referred to as the face of a hotel, serving as the first and last point of contact for guests. This department plays a crucial role in shaping the guest experience, from the moment they step into the lobby until their departure. The Front Office is responsible for a wide range of tasks, including welcoming guests, managing reservations, handling check-ins and check-outs, and addressing any inquiries or issues that may arise during a guest's stay.

Key Functions of the Front Office:

• Guest Reception: The Front Office staff are the first to greet guests upon arrival, offering a warm welcome and ensuring a smooth check-in process. They confirm reservations, assist with any special requests, and provide essential information about the hotel's amenities and services.

• Reservations Management: This team handles all aspects of room reservations, from booking to allocation. They ensure that the hotel maximizes occupancy while meeting the specific needs of each guest, whether they are traveling for business or leisure.

• Concierge Services( Local Guru): Beyond managing check-ins and check-outs, the Front Office also offers concierge services, providing guests with recommendations and arrangements for dining, transportation, local attractions, and more.

• Billing and Payments: The Front Office is also responsible for managing guest accounts, processing payments, and generating invoices. They ensure that all charges are accurately recorded and that guests receive a clear and concise bill at check-out.

• Guest Relations: Maintaining positive guest relations is a top priority for the Front Office. Staff are trained to handle complaints, resolve issues, and ensure that every guest leaves with a positive impression of their stay