History 

Pre-PMS Era (Before 1970s) – Manual Operations

Before the advent of computerized systems, hotels relied on traditional, paper-based methods to manage daily operations.

 Characteristics:

• Guest Reservations: Recorded in physical registers or ledger books.

• Check-In and Check-Out: Managed manually by front desk staff.

• Billing & Accounting: Calculated manually, often leading to errors.

• Housekeeping: Communicated through printed or handwritten notes.

• Room Inventory: Tracked using boards or charts at the front desk.

The Challenges of Manual Systems - 

• Time-consuming processes.

• High chances of human error.

• Overbookings and mismanaged reservations.

• Inefficient record-keeping, leading to guest dissatisfaction.