Housekeeping 

Introduction 

Role of Housekeeping in Guest Satisfaction and Repeat Business

Housekeeping Responsibility 

Organizational structure of housekeeping 

Personality Traits of Housekeeping Management Personnel

Duties and Responsibilities of Housekeeping staff 

Layout of the Housekeeping Department 

Function of the control desk  and its important 

Room Occupancy Report 

Guest Room Inspection 

Type and Layout of Guest Room 

Difference between standard room and VIP room 

Guest room supplies 

Maid Trolley 

use of computer in the housekeeping department 

Function of Housekeeping in other industries Hospital, Airline, Cruise , Multiplexes etc.