Introduction Front office 

Classification of Hotel 

Property Management System 

Section of the Front Office

Layout of Front Office 

Guest Registration Concept and system 

Guest Registration Form

What is Meal Plan

What is C- form

Organisational Structure of Hotels  

Quality in Front Office Staff

Dealing with front office Various  Situation 

Inter department  coordination of Front office  with other  Departments of the Hotel 

Handling Emergency Situations in Hotel 

Check Out Procedure 

Front office Accounting 

Key Control

Type of Room 

Foreign Currency Encashment Certificate 

Guest Cycle 

Classification of Hotel 

Bell desk and Concierge 

cash & Billing operation 

Mannual & Computer Accounting 

Left Luggage Handling Procedure 

Front office Accounting